Trust Center & Compliance
1. Operational Status & Service Level Agreements (SLA)
HUB IT Group places transparency and service reliability at the absolute core of our business relationship. We maintain continuous monitoring across all application nodes.
Our standard service SLA targets an overall network availability and system uptime of **99.9%** (excluding scheduled, coordinated maintenance windows). We transparently report server uptime metrics and log database access checks to verify reliability.
2. DevSecOps & Release Safeguards
All bespoke software platforms engineered by HUB IT Group are compiled and delivered following strict DevSecOps parameters:
- Continuous Integration (CI): Automated linting, code validation, and unit-tests are run on all staging repositories before merging changes to primary production nodes.
- Secret Management: DB passwords, encryption constants, and custom API tokens are isolated outside active code bases through strictly secured runtime environment variables.
- Container Isolation: Customer backends are containerized separately to eliminate the risk of cross-tenant database leaks or resource starvation.
3. Disaster Recovery & Backup Schedules
To insulate our partners from catastrophic host hardware crashes, network breakdowns, or unexpected database corruption, we implement:
- Automated Backups: Database schemes are fully backed up on a daily basis, utilizing secure read-only storage nodes in separate regions.
- Recovery Time Objective (RTO): Our disaster recovery pipeline is structured to restore essential node services within 4 hours of any verified catastrophic hosting failure.
- Recovery Point Objective (RPO): Our backup frequency isolates maximum data exposure to less than 24 hours under ordinary system recovery routines.
4. Infrastructure Security & Certifications
HUB IT Group partners with industry-leading global datacenter and cloud providers (like Amazon Web Services and Cloudflare). The infrastructure environments deployed to support your applications comply with key security certifications:
- SOC 2 Type II: Verified regular audits governing security controls, infrastructure access, and data isolation parameters.
- ISO/IEC 27001: Certified Information Security Management systems aligning with strict international protocols.
- PCI-DSS: Compliance schedules to ensure secure payment data transmissions and container isolation parameters.